everything you need to know


Who works here?

Me! Soph! All the magic happens in my lil home studio in Birmingham - 0121 I see you! I've touched on how meticulously I select the people and brands I outsource certain aspects of the business to and am overjoyed to have a fabulous working relationship with the team at Wild & Kind in Glasgow. Ethically minded and female ran, they are the only gang I trust with printing my garms.

How much is postage?

All of our exceedingly happy post is sent out via second class Royal Mail and usually take 2-3 days to arrive. If you need your koukou pieces in a rush please drop me a message and I can arrange a faster delivery for you.

Do you post internationally?

Oh of course gorgeous! International parcels take 1-3 weeks for the USA and one week for Europe. Koukou to the world!

Erm but I can buy a t shirt in Primark for a fiver hun, why do yours cost a tad more?

Oh hey, fab question! Because my items are original designs, made from organic cotton and most importantly - are climate neutral. The cost reflects this and the hard work that goes in to making my designs come to life and running a sustainable business.

If you want to read more about my sustainability pledge click here

I love your handbags, how can I 'bag' one?

Koukou's hanndpainnted vintage handbags are absolute one offs, available to order from my website or as a custom design. If you have a slogan you'd like to add to a bag you already own or one you'd like me to source, please wriggle on into my DMs and let's hatch a plan!

Alternatively you can fill out this contact form

Return Policy

Each koukou kreation is a labour of love and I want you to be just as excited about your purchase as I am!

If you are in any way disgruntled please send me an email, I'm lovely I promise and will do what I can to resolve the situation.

You can return any item for a refund or giftcard within 28 days of receiving your original order. If you'd like to return your item, please make sure it is in its original packaging and unused. Unfortunately as a small business I cannot offer free returns.

How do I keep my koukou clothing looking fresh?

To look after your item, wash it inside out on a low heat and do NOT tumble dry. It's up to you how you seperate colours, live your best laundry life huns.

Taking care of your koukou bag

To look after your lil leather beauty, wipe it clean gently with warm soapy water and use a leather polish to keep it shining baby!

SOS - I can't see the item I want!

Always keep an eye on my socials to see the latest details on restocks and if you can't spot what your heart desires, feel free to snuggle into my DMs.

Gift Vouchers

Wanna share the koukou love but can't quite make your mind up, I am very excited to now offer gift voucher options. Available in denominations of £5.


Are you a brand or shop looking to stock koukou? I have a wholesale brochure that I can whiz over to you, just drop me an email at koukoukreations@gmail.com.